Privacy Policy — Laurel Hub Consulting

Last updated: 1 August 2026

1. Data controller

Laurel Hub Consulting Pty Ltd (“we”, “us”) is the data controller for personal information collected through desktop-laurelhub.click and during consulting engagements. Contact: info@desktop-laurelhub.click, Office 6, 64 Sample Street, Melbourne VIC 00000.

2. Information we collect

Website enquiries: Name, email address, message content, and optionally your selected consultation type.

Consulting engagements: Business name, contact details, staff interview responses, operational observations, and correspondence related to the engagement.

Technical data: IP address, browser type, and pages visited, collected through essential and optional analytics cookies (see our Cookie Policy).

3. How we use your information

To respond to enquiries and provide consulting services
To issue quotes, invoices, and engagement letters
To prepare audit reports, coaching summaries, and workshop deliverables
To improve our website (if you accept analytics cookies)
To comply with legal obligations

We do not sell personal information to third parties.

4. Legal basis

We process personal information based on your consent (enquiry forms, cookie preferences), contractual necessity (delivering paid consulting services), and legitimate interests (responding to business enquiries, maintaining website security).

5. Retention

Enquiry data is retained for 24 months unless a consulting engagement follows, in which case it is kept for the duration of the engagement plus seven years for record-keeping purposes. Analytics data is retained for 14 months. You may request earlier deletion subject to legal retention requirements.

6. Your rights

Under the Australian Privacy Act 1988 and applicable state legislation, you may:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion where no legal obligation requires retention
Withdraw consent for optional cookies at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, email info@desktop-laurelhub.click.

7. International transfers

Our website is hosted on servers that may be located outside Australia. Where data is transferred internationally, we ensure appropriate safeguards are in place consistent with Australian privacy principles.

8. Security

We use encryption in transit (HTTPS), access controls, and staff confidentiality agreements to protect personal information. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

9. Third-party services

We may use third-party providers for email delivery, invoicing, and website analytics. These providers process data on our behalf under contractual terms requiring appropriate data protection.

10. Changes

We will update this policy when our practices change. The current version is always available on this page.

11. Contact

Privacy enquiries: info@desktop-laurelhub.click or +61 3 0000 8740.