Customer Journey Audit
A two-day on-site review of every touchpoint from first enquiry to follow-up — mapped, observed, and turned into a prioritised action plan your team can act on immediately.
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On-site customer experience consultations for Australian service businesses — journey audits, front-line coaching, and service standards workshops.
Front-Line Coaching
Four weekly on-site sessions coaching your reception, counter, and floor staff on greetings, difficult conversations, and the small habits that keep clients coming back.
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Service Standards Workshop
A half-day facilitated workshop with your leadership team to define written service standards — what clients should see, hear, and feel at every stage of their visit.
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