Who this is for
Growing service businesses that have outgrown informal “just be nice” guidance. When you hire new staff every few months, you need documented standards that survive turnover — not rules buried in a handbook nobody reads.
What happens in the room
We start with your clients’ actual expectations: what do they assume will happen when they walk in? We compare that to what currently happens, identify gaps, and draft standards in plain language. Each standard covers what the client should experience, what staff should do, and how you will know it is happening.
By the end of the session you leave with a draft standards document ready for team review — covering arrival, during-service behaviour, handling problems, and follow-up.
What is not included
Printing, design, or rollout training. We hand you the content; how you publish and train is your call. Many clients pair this workshop with front-line coaching for the rollout phase.
Next step
Schedule a standards workshop and tell us how many people will attend.