Terms of Service

Last updated: 1 August 2026

1. Acceptance

By accessing desktop-laurelhub.click or engaging Laurel Hub Consulting Pty Ltd (“we”, “us”, “our”) for consulting services, you agree to these Terms of Service. If you do not agree, please do not use this website or our services.

2. About us

Laurel Hub Consulting Pty Ltd is a customer experience consulting practice registered in Australia. Our registered office is Office 6, 64 Sample Street, Melbourne VIC 00000.

3. Services

We provide customer experience consulting to service businesses, including on-site journey audits, front-line coaching, and service standards workshops. Service scope, deliverables, fees, and timelines are defined in a written engagement letter agreed before work commences. Information on this website is descriptive and does not constitute a binding offer until confirmed in writing.

4. Website use

You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to our systems, transmit malicious code, or use automated tools to scrape content without permission.

5. Intellectual property

All content on this website — text, images, design, and branding — is owned by Laurel Hub Consulting Pty Ltd or used under licence. Deliverables created during paid engagements are licensed to the client for internal use upon full payment. We retain the right to use anonymised methodologies and general frameworks across engagements.

6. Enquiry forms

Information submitted through our contact form is used to respond to your enquiry. See our Privacy Policy for details on how we handle personal data.

7. Limitation of liability

To the maximum extent permitted by Australian law, we are not liable for any indirect, incidental, or consequential loss arising from use of this website or from consulting services, except where liability cannot be excluded by law. Our total liability for any claim relating to a specific engagement is limited to the fees paid for that engagement.

8. Indemnity

You agree to indemnify us against claims arising from your misuse of this website or from inaccurate information you provide during an engagement.

9. Governing law

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the exclusive jurisdiction of the courts of Victoria.

10. Changes

We may update these terms from time to time. The current version will always be available on this page with the date of last revision.

11. Contact

For questions about these terms, email info@desktop-laurelhub.click or call +61 3 0000 8740.